Shipping Policy for Sorbenots Coffee
We currently deliver to destinations within the United States. All deliveries are made via FedEx, UPS, or United States Postal Service (USPS). Shipping rates are calculated based on total order weight and will vary accordingly.
​
Orders are shipped on business days (Monday–Friday), excluding United States Federal holidays.
​
No expedited shipping is offered.
Orders will be shipped within 3 full business days of the order.
​
Gift Certificates and Sticker Packs will be shipped via USPS for standard postage rates.
​
PO Boxes may only be delivered via USPS.
​
Once your order has shipped, you will receive a shipment confirmation email with a tracking number (excludes order shipped via USPS for standard postage rates)
​
In lieu of shipping, Pick-Up can be selected as a delivery method, to be delivered within two weeks to the Sorbenots' location of your choosing. See Pick-Up policy for more information.
Pick-Up Policy for Sorbenots Coffee
There is no charge for delivery via pick-up, as the order will be delivered with regular deliveries of supplies to Sorbenots locations. As such, orders may be ready as quickly as day-of (such as the Baker City location being close to the Sorbenots Warehouse), but may take up to two weeks.
​
Eligibility for order pick-up is calculated based on the order's zip code in proximity to a Sorbenots location in Oregon (Hermiston, Pendleton, La Grande, Baker City, and Ontario). Orders made for a zip code outside of the area will not see Pick-Up as an option. If this seems to be a mistake, please reach out to orders@sorbenots.com
Orders will be delivered within two weeks to the designated Sorbenots location, and a confirmation email will be sent indicating that the order is ready for pick-up. The order will remain for two weeks before being returned to the Sorbenots warehouse.
Orders can be received by providing your name or order confirmation at the drive-thru or walk-up, and an employee will bring your order out.